Refund & Cancellation Policy

Consumed credits are non-refundable

Once credits are spent on an operation, the underlying compute and AI provider costs have been incurred and cannot be recovered. This applies regardless of whether you were satisfied with the AI Output.

Unused credits

Refundable within 14 days of purchase, pro rata on the unused balance, to the original payment method. Requests after 14 days are not accepted; credits remain valid for 12 months.

Failed jobs

Credits reserved for a job that fails due to a platform error are released automatically and in full. No request needed — this happens the moment the job fails.

Service unavailability

If the platform is unavailable for more than 24 consecutive hours, credits consumed in the affected period are restored on request.

Cancellation

Datalier self-serve has no subscription and no auto-renewal. Credits are purchased one time. There is nothing to cancel. Delete your account at any time from Settings; unused credits are forfeited on deletion unless a refund is requested first.

Auto-reload (if you've enabled it) can be turned off any time from the billing page — that stops future automatic charges immediately, it is not itself a subscription.

How to request a refund

Email billing@theconcaveai.com with your account email and the transaction reference. Response within 5 business days.